Refund Policy

Customer has 24 hours to do a "trial version" with our package. In this period the customer has the right to cancel or demand a full refund if they are not satisfy with the service. However, after exceeding this 24 hours the customer will not be entitled to a full refund and they will be billed until a cancellation is incited. However, customers are entitled to a pro rate refund for any unused days in a given month. This refund policy applies to only Netshop ISP Web hosting services.

Illegal Use

Netshop ISP servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of unacceptable content or links include: pirated software, hacker programs or archives, Warez sites, MP3.

Adult Content

Due to the special system and network requirements of adult-oriented sites, pornography and sex-related merchandising are allowed only after prior permission from Netshop ISP. This includes sites that may infer sexual content or provide links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet, or provide links to such sites.

Security

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples include but are not limited to the following: unauthorized access, use, probing, or scanning of systems security or authentication measures, data, or traffic; interference with service to any user, host, or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system, broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Resources

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a Dedicated Server plan. Netshop ISP shall be the sole arbiter of what is considered to be a high server usage level. Any web hosting account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

IRC

Netshop ISP does not allow IRC or IRC bots to be operated on our the web hosting servers. But allowed on the irc/shell servers. We do have the right to terminate any account at any time without previous notice.

UCE (Unsolicited Commerce Email) - SPAM

Spamming, the sending of unsolicited mass email from or through a Netshop ISP server or using an email address that is maintained on a Netshop ISP machine is STRICTLY prohibited. Netshop ISP will be the sole arbiter as to what constitutes a violation of this provision. Customers are also in violation of this provision if they engage in spamming using the service of another ISP or IPP, but channel activities through a Netshop ISP server as a mail drop for responses. Violators will be assessed a minimum fine of $600 and will face immediate suspension.

Server Abuse

Any attempts to undermine or cause harm to a Netshop ISP server or customer are strictly prohibited.

Service Availability

Our server will maintain a 99.9% uptime, if this uptime is not met, Netshop ISP may allow a service refund at our discretion, and upon client request. NetShop Internet Serivces shall have the right to suspend the Services at any time and for any reason without notice, but if such suspension lasts or is to last for more than 30 days you will be notified of the reason.
The Services provided to you hereunder and your account with us cannot be transferred or used by anyone other than you. No more than one login session under any one account may be used at any time by you. User programs may be run only during login sessions. If your account is found to have been transferred to another party, or shows other activity in breach of this sub clause, we shall have the right to cancel the account and terminate the Services and/or this Agreement immediately. however cannot be held responsible for network issues between your location and the server.

Server Backups

Most of our servers are provided with backup equipment and automated procedures. For liability reasons we cannot guarantee these backups at any given point in time. Backups are typically made on a secondary hard drive on the same server, therefore cannot be stored off site. If restoration of files, or database is required, please submit a support request. Restore request may take more time than most other support requests.

Sub-Accounts and Reseller Accounts

Multi-Domain and Reseller accounts are for all legal purposes synonymous. A reseller may create sub-accounts within his/her own domain space, and sub-lease this space. The reseller account becomes the parent account to the sub-account. It is the responsibility of the reseller to supply technical support to their own clients. Netshop ISP, will not supply technical support to the clients of our resellers without prior arrangements. A reseller must take full responsibility for their own payments to Netshop ISP regardless of their payment arrangements with their own clients. All users on Netshop ISP servers are required to follow the rules in this Terms of Service. A reseller may, impose more restrictive rules on their own clients, but not less restrictive.

Legal

Netshop ISP expects that its subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate Netshop ISP policy. Finally, Netshop ISP wishes to emphasize that in signing the service agreement, subscribers indemnify Netshop ISP for any violation of the serviceagreement, law, or Netshop ISP policy, that results in loss to Netshop ISP or the bringing of any claim against Netshop ISP by any third-party. This means that if Netshop ISP is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against Netshop ISP, plus costs and reasonable attorneys' fees.

Actions Taken by NetShop ISP

The failure by a customer to meet or follow any of the above Terms of Use is grounds for account deactivation. Netshop ISP will be the sole arbiter as to what constitutes a violation of the Terms of Use. Netshop ISP reserves the right to remove any account without prior notice. When Netshop ISP becomes aware of an alleged violation of its Terms of Use, Netshop ISP will initiate an investigation. During the investigation, Netshop ISP may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Netshop ISP may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Netshop ISP will notify the appropriate law enforcement authorities of such violation. Netshop ISP does not issue credits for outages incurred through service disablement resulting from Terms of Use violations.

Limitation Of Liability

Netshop ISP customers agree to indemnify and hold harmless Netshop ISP from any claims resulting from the use of our services that damages them or any other party. The Netshop ISP service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Netshop ISP expressly disclaims any representation or warranty that the Netshop ISP service will be error-free, secure or uninterrupted. No oral advice or written information given by Netshop ISP, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Netshop ISP and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service. In case of web design/development services we require that all data, graphics and work will be hosted in our own private servers. If client wishes to terminate the hosting services with us, website files that is property of Netshop ISP will be deleted.

Payments

Netshop ISP clients owe to pay for their account renewal 1 week before its expiration in case they want to renew. If Netshop ISP does not receive a renewal request within 1 week before account's expiration, Netshop ISP reserves the right to cancel the account without notice.

Additional TOS

Any additional Terms of Service apply for particular services will be provided to the customer prior the service provisioning.

Modification

Netshop ISP reserves the right to add, delete, or modify any provision of its Terms of Use at any time without notice.