IT & Hosting Support Engineer

We are looking for a talented, hard-working individual to join our team and develop a successful career in the world of web hosting & Data Center services.

Duties & Responsibilities

• Monitor servers for stability and take proactive and reactive measures to correct and prevent issues
• Support customers for Level-1 technical requests
• Install, configure and maintain hardware used by/for NetShop ISP’s internal operations and its customers
• Assist with general IT housekeeping duties
• Monitor tickets and tasks queues to ensure all requests are handled as per the company’s Service Level Agreements (SLAs)
• Manage inventory
• Assist with logistics of IT equipment deliveries at NetShop ISP’s global Data Centers
• Liaise with other departments within the company to support customers

Required Qualifications

• At least 1 year of experience with Linux and/or Windows Operating Systems
• Experience with Server Hardware
• Basic knowledge of Networking (CCNA Certification will be considered a plus)
• Sufficient knowledge of web hosting services such as SSL Certificates, DNS, Email, FTP, cPanel, Plesk, etc
• Good understanding of web hosting products such as shared & reseller web hosting, Virtual and Dedicated servers, and Colocation
• Familiarity with helpdesk & ticketing systems
• Outstanding customer service skills and a dedication to the customer service experience
• Excellent professional written & oral communication skills in both English and Greek
• Passion for technology and willingness to learn new skills
• Analytical, critical thinking and problem solving skills