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IT & Hosting Support Engineer

IT & Hosting Support Engineer

We are looking for a talented, hard-working individual to join our team and develop a successful career in the world of web hosting & Data Center services.

Duties & Responsibilities

  • Monitor servers for stability and take proactive and reactive measures to correct and prevent issues
  • Support customers for Level-1 technical requests
  • Install, configure and maintain hardware used by/for NetShop ISP’s internal operations and its customers
  • Assist with general IT housekeeping duties
  • Monitor tickets and tasks queues to ensure all requests are handled as per the company’s Service Level Agreements (SLAs)
  • Manage inventory
  • Assist with logistics of IT equipment deliveries at NetShop ISP’s global Data Centers
  • Liaise with other departments within the company to support customers

Required Qualifications

  • At least 1 year of experience with Linux and/or Windows Operating Systems
  • Experience with Server Hardware
  • Basic knowledge of Networking (CCNA Certification will be considered a plus)
  • Sufficient knowledge of web hosting services such as SSL Certificates, DNS, Email, FTP, cPanel, Plesk, etc
  • Good understanding of web hosting products such as shared & reseller web hosting, Virtual and Dedicated servers, and Colocation
  • Familiarity with helpdesk & ticketing systems
  • Outstanding customer service skills and a dedication to the customer service experience
  • Excellent professional written & oral communication skills in both English and Greek
  • Passion for technology and willingness to learn new skills
  • Analytical, critical thinking and problem solving skills



Employment Type:


Additional Benefits

  • 13th Salary
  • Annual Performance Bonus
  • Half-day Off on your Birthday
  • Opportunity for further education, professional development and certifications

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