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Level-1 NOC Engineer

Level-1 NOC Engineer

NetShop Internet Services is an Award Winning Data Center Services Provider established in 2004. With a privately-owned Data Center infrastructure in niche locations around the globe, NetShop ISP is looking for a talented and hard-working individual to join a successful team as Level-1 NOC Engineer for Technical Support on Data Center & Cloud Hosting services.

Duties & Responsibilities

  • Escalate and communicate customer issues and network related alerts to Level-2 Engineers and the Network Team as defined by our policies and escalation procedures
  • Troubleshoot various issues such as internal questions/requests raised (password request, ticket investigation, researching vendor position), customer issues or questions, or issues our client is requesting a provider to take action on
  • Respond to customer requests and provide consistent communication as defined by our client’s agreements SLA
  • Interact with Network Suppliers, Vendors, and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer and other related issues
  • Maintaining the company’s Digital Asset Management for all Data Centers

Required Qualifications

  • Comprehensive knowledge of Linux Operating systems and Windows Server (2008, 2012 and above)
  • Sound Communication Skills (both written and verbal)
  • Ability to learn and retain information in a fast pace environment
  • Demonstrate excellent attention to detail
  • Ability to multi-task efficiently
  • Ability to work independently and/or as a part of a team

Additional/Optional Skills

  • Data Center Experience a plus
  • Help Desk or Technical Support Experience a plus
  • Working knowledge in Server Equipment and Enterprise Data Center level Hardware
  • Experience with Cisco Switches and Firewalls will be considered as a plus
  • Understanding of DNS



Employment Type:


Additional Benefits

  • 13th Salary
  • Half-day off on your Birthday
  • Annual Performance Bonus