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24/7 Customer Service Improvements for Global Hosting Support Coverage

24/7 Customer Service Improvements for Global Hosting Support Coverage

NetShop ISP - 24/7 Global Hosting Support Coverage

As per our commitment for providing an unparalleled Customer Service, we would like to inform our Valued Customers about the following improvements regarding our 24/7 Technical Support:

Official Communication Channels

Our Level-1 and Level-2 NOC Teams are operating on a 24/7 basis to assist Client inquiries and can be contacted directly, free of charge, as follows:

Identity Verification Process

During the initial conversation with our Level-1 Support team on Live Chat, Phone and Skype, Clients are requested to provide their Support PIN along with their Client ID; both of them uniquely set per each Customer.

For enhanced security, we have improved the Support PIN mechanism in the myNetShop Portal so that the PIN is a 6-digit, randomly generated number, unique for the main account and each of your authorized sub-accounts. Please login to your myNetShop Account (https://my.netshop-isp.com.cy) to Generate a new Support PIN.

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