Premium SLAs
for your own peace of mind
Our premium SLA’s are designed for business owners who want to invest their time in managing their business, not their servers.
| Unmanaged | Premium | |
|---|---|---|
| Guaranteed Response Time | 8 hrs | 30 mins |
| Email / Ticket Support | ||
| Phone Support 24/7 | ||
| Skype Support | ||
Proactive Monitoring i | ||
Hands-on Assistance Minutes (included per month) i | 0 min | 120 min |
| VPS & Cloud Servers | ||
Operating System Updates i | ||
| Unlimited OS Re-installations | Self-managed | |
| Software & CMS Installations | Self-managed | |
Control Panel Administration i | ||
| Dedicated Servers & Colocation | ||
Operating System Updates i | ||
| Unlimited OS Re-installations | Self-managed | |
| Software & CMS Installations | Self-managed | |
Control Panel Administration i | ||
Free Hardware Replacement i | 1st Year | Lifetime |
DDoS Attack Mitigation i | ||
| Free Server Setup |
Premium SLA’s FAQs
Your Benefits with a Premium SLA
Learn more how our premium Service Level Agreements can help you grow
24x7 Pro-active Monitoring
Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.
Experienced Support Staff
Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff
Just a Call or Chat Away
Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.
Free Hardware Replacement
Customers with Dedicated Servers can enjoy free hardware replacement during the whole lifetime of their service with us.
OS Updates & Troubleshooting
Ensure your Windows or Linux servers are always up-to-date with the latest security patches and updates.
Cyber Security Consultation
Premium SLA customers enjoy free consultation and implementation of best security practices for their hosting environment.
Our Partners & Accreditations
