Premium SLAs

for your own peace of mind

Our premium SLA’s are designed for business owners who want to invest their time in managing their business, not their servers.

	Unmanaged	Premium
Guaranteed Response Time	8 hrs	30 mins
Email / Ticket Support
Phone Support 24/7
Skype Support
Proactive Monitoring i - TCP / HTTP Monitoring - 5 Min Checks Interval - Email & SMS Notifications
Hands-on Assistance Minutes (included per month) i Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes.	0 min	120 min
VPS & Cloud Servers
Operating System Updates i Supported Operating Systems are: Windows Server 2012 R2/2016/2019, CentOS 7/8, Debian 7/8/9/10, Ubuntu 16/18/19/20 LTS
Unlimited OS Re-installations	Self-managed
Software & CMS Installations	Self-managed
Control Panel Administration i Supported Control Panels are: cPanel / WHM, Plesk, ispConfig, VestaCP, DirectAdmin, Interworx
Dedicated Servers & Colocation
Operating System Updates i Supported Operating Systems are: Windows Server 2012 R2/2016/2019, CentOS 7/8, Debian 7/8/9/10, Ubuntu 16/18/19/20 LTS
Unlimited OS Re-installations	Self-managed
Software & CMS Installations	Self-managed
Control Panel Administration i Supported Control Panels are: cPanel / WHM, Plesk, ispConfig, VestaCP, DirectAdmin, Interworx
Free Hardware Replacement i Our guarantee for free replacement of any faulty components of your server (including the chassis).	1st Year	Lifetime
DDoS Attack Mitigation i Includes automatic and manual intervention for the successful mitigation of a DDoS attack targetting your server(s) with us.
Free Server Setup

Looking for a Customized SLA?

Premium SLA’s FAQs

Of course. We can assist you on a 24/7 basis and as long as our involvement requires less than 15 minutes of work, we will not charge you anything.

Your Benefits with a Premium SLA

Learn more how our premium Service Level Agreements can help you grow

24x7 Pro-active Monitoring

Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.

Experienced Support Staff

Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff

Just a Call or Chat Away

Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.

Free Hardware Replacement

Customers with Dedicated Servers can enjoy free hardware replacement during the whole lifetime of their service with us.

OS Updates & Troubleshooting

Ensure your Windows or Linux servers are always up-to-date with the latest security patches and updates.

Cyber Security Consultation

Premium SLA customers enjoy free consultation and implementation of best security practices for their hosting environment.

Our Partners & Accreditations