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NetShop ISP - Dedicated Servers, VPS, Data Center & Hosting

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Premium SLAs

Premium SLAs

for your own peace of mind

Our premium SLA’s are designed for business owners who want to invest their time in managing their business, not their servers.

NetShop ISP - Premium SLA
Unmanaged
Hosting
Managed
VPS
Managed
Servers & Colocation
Guaranteed Response Time8 hrs30 mins30 mins
Email / Ticket Support
Phone Support 24/7
Skype Support
Proactive Monitoring
i

- TCP / HTTP Monitoring

- 5 Min Checks Interval

- Email & SMS Notifications

Hands-on Assistance Minutes (included per month)
i

Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes.

0 min120 min120 min
Hands-on Assistance Minutes (included per month)
i

Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes.

0 min
120 min
120 min
Hands-on Assistance Minutes (included per month)
i

Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes.

0 min120 min120 min
Technical consulting
OS Troubleshooting (Linux / Windows)
Setup & Configuration/Settings Changes on OS-level
Monthly Cost-€45€99
Additional Hands-on Assistance€90/hour€25/hour€45/hour

Not sure if you need Managed Services? Take our Managed Services Quiz below.

Need Custom SLA Plan?

We Can Still Help!


Your Benefits with a Premium SLA

Learn more how our premium Service Level Agreements can help you grow

24x7 Pro-active Monitoring

Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.

Experienced Support Staff

Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff

Just a Call or Chat Away

Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.

Free Hardware Replacement

Customers with Dedicated Servers can enjoy free hardware replacement during the whole lifetime of their service with us.

OS Updates & Troubleshooting

Ensure your Windows or Linux servers are always up-to-date with the latest security patches and updates.

Cyber Security Consultation

Premium SLA customers enjoy free consultation and implementation of best security practices for their hosting environment.

24x7 Real Support


Ticketing System

Raise a ticket  to our Support team

Telephone Support

Call +35724250808 for Phone Support

IM Support

Chat with us via WhatsApp, Telegram and Skype

Premium SLA’s FAQs

Of course. We can assist you on a 24/7 basis and as long as our involvement requires less than 15 minutes of work, we will not charge you anything.

Esteemed Partners

Citrix
VMware
Zimbra
Acronis
ESET
Cisco
PFSense
cPanel

#letushostyou

Award Winning Hosting Provider established in 2004.

120 Faneromenis Avenue, Imperial Tower, 2nd Floor, Larnaca 6031, Cyprus

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Licenses

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Premium SLAs

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