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Cookies Policy

Cookies Policy

NetShop Internet Services Ltd (referred to as ‘we’, ‘us’, ‘our’, ‘NetShop ISP’) use cookies through its websites, my.netshop-isp.com.cy, www.netshop-isp.com.cy and other related sites, landing pages, communication and other services and dashboards available under NetShop Internet Services Ltd (hereinafter referred to collectively as “NetShop ISP websites”) for a number of purposes.

What is a Cookie

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive helping us to enhance your experience when you browse our websites, and also allow us to improve our sites.

Cookie module

We have installed a Cookie module on NetShop ISP website www.netshop-isp.com.cy and NetShop ISP Client Portal my.netshop-isp.com.cy where it appears on the screen until the visitors select by opt-in the cookie Categories they allow to be used on their browser. The Cookie module will be re-appeared once the Cookies will expire. To view Cookies details on the Cookie module, select “Show details”. Some cookies have description “Unclassified” where you can find below their actual Description (see Cookie Categories ‘Marketing’, ‘Livechat’ & ‘myNetShop’).

Types of Cookies we use

Necessary cookies

These are cookies that are required for the operation of NetShop ISP websites and use their features. For example, they include cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of the e-billing services. These cookies, do not capture personally identifiable information. The website cannot function properly without these cookies.

Preferences cookies

These cookies remember choices you make and are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region) . These cookies prevent spam in forms.

Statistics cookies

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie on your device to recognise and count the number of visitors and to see how visitors move around NetShop ISP websites when they are using them.
The cookies placed on your device by Google are used to collect certain information, such as the date and time that a user visits the NetShop ISP websites, the number of times a user has visited the NetShop ISP websites and the website that has directed the user to the NetShop ISP websites.
This helps us to improve the way our websites works, for example, by ensuring that users are finding what they are looking for easily.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above. These cookies are persistent, and once added to your computer unless removed by yourself, will not be deleted until the end of their lifespan.

You can view the Google Privacy Policy here

How to reject or delete this cookie here

Marketing cookies

Social media can place cookies through the website to integrate social media (i.e. LinkedIn, Twitter, Google+ and Facebook). NetShop ISP uses Facebook Pixel Code on its websites. You agree to place these cookies on your device by clicking on the social media buttons to activate them. NetShop ISP does not control these cookies. Please check the social media websites for more information about their cookies and how to manage them.

In Cookies Module, the Description of the following cookies is ‘Unclassified’. See below the actual description of each cookie:

Cookie Name Type Expiry Description Data is sent to
BizoID HTTP 179 Days Determines if there is Bizographic data attached to the visitor. Ireland (adequate)
tr Pixel Session Facebook Analytics recognizes users through these cookies. Germany
UserMatchHistory HTTP 179 Days This cookie is used by Linkedin for audience analytics. Ireland (adequate)

LiveChat, Inc. Cookies

These cookies are needed for chat working. This licence cookie enables our installation of LiveChat, Inc., making it possible for visitors to use the Chat functionality on this site.
It does not collect any personally identifiable information. You can read the LiveChat, Inc. Privacy Policy here

LiveChat, Inc. Cookies are appeared in the Category ‘Unclassified’ on the Cookies Module.See below the actual description of each cookie:

Cookie Name Type Expiry Description Data is sent to
__lc.visitor_[visitor_id] HTTP 999 days Unique visitor’s ID. United Kingdom (adequate)
__lc_vv HTTP Session LiveChat’s version (internal usage) United Kingdom (adequate)
lc_window_state HTTP Session Checks the chat window state (minimized/maximized) United Kingdom (adequate)
message_text HTTP Session Keeps text that is written in textbox. United States (adequate)
notification[personal_invitation] HTTP Session This cookie is saved when the greeting applies. United States (adequate)
waiting_in_queue HTTP Session Registers if the visitor is in the LiveChat queue. United Kingdom (adequate)
autoinvite_callback HTTP Session Checks if a visitor gets the invitation. United Kingdom (adequate)
lc_invitation_opened HTTP Session Checks if the greeting was applied for the visitor. United Kingdom (adequate)
notification[status_ping] HTTP Session Checks if a visitor gets sound and visual notifications. United Kingdom (adequate)
myNetShop Cookies

The cookies below are used in https://my.netshop-isp.com.cy and appeared in category ‘Unclassified’ in Cookies Module. See below the actual description of each cookie:

Cookie Name Type Expiry Description Data is sent to
HBFootprint[sess] HTTP Session Used when accessing the client portal to manage the login to your account United Kingdom (adequate)
HBFootprint[visitor_id] HTTP Session Used when accessing the client portal to manage the login to your account United Kingdom (adequate)
The existence of a cookie can be temporary during the browser session (session cookie) or saved for a period of time on your computer (persistent cookie).
If you refuse the use of cookies of some Categories, we cannot guarantee that all functionality of NetShop ISP websites will work as intended.
Cookies Policy Revision: If we change the Cookies Policy we will post the change(s) on this Website; however, we recommend that you review the most up-to-date version of the Cookies Policy periodically.

If you would like more detailed information on the cookies we use, please contact us at legal@netshop-isp.com.cy


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