CRM Manager

This role is responsible for the administration and optimization of the myNetShop Portal CRM system. As a leading hosting provider leveraging myNetShop Portal for business operations, we are committed to delivering high-quality hosting solutions with exceptional customer service.

Duties & Responsibilities

• - Oversee the management and maintenance of the myNetShop Portal CRM system, ensuring optimal performance across the Admin Area, Client Area, and Website.
• - Configure and update products, services, automation workflows, and billing settings within the CRM to support business operations.
• - Maintain and ensure the accuracy, security, and integrity of customer data within the CRM system.
• - Monitor system performance, identify and troubleshoot issues, and coordinate with the Web Development team to implement updates and improvements.
• - Collaborate with Support, Sales, Web Development, and Customer Care teams to enhance customer interactions and streamline business workflows.
• - Assist in diagnosing and resolving CRM-related client issues, ensuring a seamless user experience and efficient customer support.
• - Customize and optimize CRM modules, order processing workflows, and automation processes to improve operational efficiency.
• - Generate and analyze reports on customer behavior, sales trends, and business performance to support data-driven decision-making.
• - Ensure seamless integration between the Website and CRM system to enhance user experience and process automation.

Required Qualifications

• - Excellent knowledge of Greek and English (both verbal and written).
• - Proven experience on managing and administering CRM platforms.
• - Strong understanding of web hosting services.
• - Excellent problem-solving and analytical skills.
• - Ability to work independently and collaborate with cross-functional teams.
• - Sound Communication Skills (both written and verbal).
• - Ability to learn and retain information in a fast pace environment.