for your own peace of mind
Managed SLAs
Our managed SLA's are designed for business owners who want to invest their time in managing their business, not their servers.
Unmanaged FREE | Premium SLA €99/month | Premium+ SLA €129/month | Enterprise SLA Custom | |
|---|---|---|---|---|
| Support Coverage | 24x7 L1 Technical Support | 24x7 L1 & L2 Technical Support | 24x7 L1 & L2 Technical Support | 24x7 L1 & L2 Technical Support |
| Technical Account Manager | ||||
| Response Time | Within 8 hours | Within 1 hour | Within 30 minutes | Within 5 minutes |
| Standard monitoring | ||||
| Advanced monitoring | ||||
| Incident Handling | ||||
| Alerts |     | | ||
| Hands-on Assistance | On demand - €90/hour | Included 2 hours/mo. | Included 4 hours/mo. | Custom |
| Patching | On demand - €90/hour | On demand - Free | ||
| End-point Protection | ||||
| Firewall & Network Management | On demand - €120/hour | On demand - Free | ||
| Backup & DR Management | ||||
| Communication Channels |  | | | |
| Add-on Discounts | 10% discount | 20% discount | Custom |
Support Addon Packs
Unmanaged | Premium SLA | Premium+ SLA | Enterprise SLA | |
|---|---|---|---|---|
| 2h Managed Tasks | €180 | €162 | €144 | Custom Pricing |
| 5h Managed Tasks | €400 | €405 | €360 | Custom Pricing |
| 10h Managed Tasks | €900 | €810 | €720 | Custom Pricing |
Find the right managed service plan for you
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Your Benefits with a Managed SLA
Learn more how our premium Service Level Agreements can help you grow
24x7 Pro-active Monitoring
Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.
Experienced Support Staff
Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff
Just a Call or Chat Away
Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.
Dedicated Technical Account Manager (TAM)
Dedicated technical account manager ensuring proactive support and personalized service.
24x7 Real Support
Ticketing System
Raise a ticket to our Support team
Telephone Support
Call +357 24250808 for Phone Support
IM Support
Chat with us via WhatsApp, Telegram and Teams
Managed SLA's FAQs
Can I request support if my Server or Colocation is Unmanaged?
Can I use one Managed SLA subscription for multiple services?
What is the billing term commitment for your Managed SLA?
Can you manage my server(s) without Control Panel?
How will you be accessing my server for performing various administration tasks?
How and when will you be accessing my server(s)?
Technology Partners
