for your own peace of mind
Premium SLAs
Our premium SLA’s are designed for business owners who want to invest their time in managing their business, not their servers.
| Unmanaged Hosting | Managed VPS | Managed Servers & Colocation | |
|---|---|---|---|
| Guaranteed Response Time | 8 hrs | 30 mins | 30 mins |
| Email / Ticket Support | |||
| Phone Support 24/7 | |||
| Skype Support | |||
Proactive Monitoring i - TCP / HTTP Monitoring - 5 Min Checks Interval - Email & SMS Notifications | |||
Hands-on Assistance Minutes (included per month) i Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes. | 0 min | 120 min | 120 min |
Hands-on Assistance Minutes (included per month) i Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes. 0 min 120 min 120 min | |||
Hands-on Assistance Minutes (included per month) i Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes. | 0 min | 120 min | 120 min |
| Technical consulting | |||
| OS Troubleshooting (Linux / Windows) | |||
| Setup & Configuration/Settings Changes on OS-level | |||
| Monthly Cost | - | €45 | €99 |
| Additional Hands-on Assistance | €90/hour | €25/hour | €45/hour |
Your Benefits with a Premium SLA
Learn more how our premium Service Level Agreements can help you grow
24x7 Pro-active Monitoring
Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.
Experienced Support Staff
Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff
Just a Call or Chat Away
Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.
Free Hardware Replacement
Customers with Dedicated Servers can enjoy free hardware replacement during the whole lifetime of their service with us.
OS Updates & Troubleshooting
Ensure your Windows or Linux servers are always up-to-date with the latest security patches and updates.
Cyber Security Consultation
Premium SLA customers enjoy free consultation and implementation of best security practices for their hosting environment.
24x7 Real Support
Ticketing System
Raise a ticket to our Support team
Telephone Support
Call +35724250808 for Phone Support
IM Support
Chat with us via WhatsApp, Telegram and Skype
Premium SLA’s FAQs
Can I request support if my Server or Colocation is Unmanaged?
Can I use one Premium SLA subscription for multiple services?
What is the billing term commitment for your Premium SLA?
Can you manage my server(s) without Control Panel?
How will you be accessing my server for performing various administration tasks?
How and when will you be accessing my server(s)?
Of course. We can assist you on a 24/7 basis and as long as our involvement requires less than 15 minutes of work, we will not charge you anything.
Esteemed Partners
