for your own peace of mind
Premium SLAs
Our premium SLA’s are designed for business owners who want to invest their time in managing their business, not their servers.
| Unmanaged Hosting | Managed VPS | Managed Servers & Colocation | |
|---|---|---|---|
| Guaranteed Response Time | 8 hrs | 30 mins | 30 mins |
| Email / Ticket Support | |||
| Phone Support 24/7 | |||
| Teams Support | |||
Proactive Monitoring i - TCP / HTTP Monitoring - 5 Min Checks Interval - Email & SMS Notifications | |||
Hands-on Assistance Minutes (included per month) i Simple tasks requiring less than 15 minutes are completed for free. Any task/request that requires more than 15 minutes will be charged or deducted from your month’s allocated minutes. | 0 min | 120 min | 120 min |
| Technical consulting | |||
| OS Troubleshooting (Linux / Windows) | |||
| Setup & Configuration/Settings Changes on OS-level | |||
| Setup & Configuration/Settings Changes on Firewalls | |||
| Show More | |||
| Operating System Updates (Linux/Windows) | |||
| Setup & Configuration of Backup/Recovery and/or Disaster Recovery Solutions | |||
| Security Audit, Virus/Malware Scanning and Removal | |||
| IT Audit Checklist | |||
| Server & Website Optimization/Fine-tuning (Linux Webserver, Windows IIS, CMS) | |||
| DNS Management & Assistance | |||
| SSL Installation Assistance | |||
| Network Administration | |||
| Continuous Monitoring | |||
| Setup & Management of Private vLAN(s) | |||
| Consulting & Implementation of Best Network Security Practices | |||
| Creation and Management of Public & Private VPN's or site-to-site tunnels | |||
| Network Equipment Troubleshooting, Setup & Configuration/Settings Changes | |||
| Database Administration | |||
| Setup of MSSQL Server & related Roles | |||
| Fine-tuning for best performance | |||
| On-going monitoring for uptime, slow queries, deadlocks etc | |||
| Manage Updates & Upgrades | |||
| Monthly Cost | - | €45 | €99 |
| Additional Hands-on Assistance | €90/hour | €25/hour | €45/hour |
Not sure if you need Managed Services? Take our Managed Services Quiz below.
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Your Benefits with a Premium SLA
Learn more how our premium Service Level Agreements can help you grow
24x7 Pro-active Monitoring
Continuous Network and Hardware Monitoring of your Website and Servers can help to avoid long outages and be sure your online business maintains the highest uptime.
Experienced Support Staff
Our team consists of Cisco Certified engineers, Windows & Linux System Admins, cPanel and Wordpress Experienced Support Staff
Just a Call or Chat Away
Our Technical support team will respond to your incident request within 30 minutes, any day and at any time.
Free Hardware Replacement
Customers with Dedicated Servers can enjoy free hardware replacement during the whole lifetime of their service with us.
24x7 Real Support
Ticketing System
Raise a ticket to our Support team
Telephone Support
Call +357 24250808 for Phone Support
IM Support
Chat with us via WhatsApp, Telegram and Teams
Premium SLA’s FAQs
Can I request support if my Server or Colocation is Unmanaged?
Can I use one Premium SLA subscription for multiple services?
What is the billing term commitment for your Premium SLA?
Can you manage my server(s) without Control Panel?
How will you be accessing my server for performing various administration tasks?
How and when will you be accessing my server(s)?
Technology Partners
