Customer Care Officer

We are seeking a highly motivated and customer-oriented individual to join the front line of our expanding customer care & support team. This role involves managing all customer interactions across various communication channels, handling initial support inquiries, and guiding clients through our company’s portal. You will be the first point of contact for our customers, providing assistance with account-related requests, billing issues, and general inquiries.

Duties & Responsibilities

• Respond promptly and professionally to customer inquiries via all communication channels. (Skype, Live Chat, e-mail, Tickets etc)
• Address and resolve first-level support inquiries related to account management, billing, and general product usage.
• Review and escalate support tickets according to the Service Level Agreements (SLAs).
• Follow up with customers to ensure their issues are resolved satisfactorily and that they are informed of the resolution process.
• Maintain detailed records of customer interactions, support tickets, and resolutions.

Required Qualifications

• Candidate must possess at least a Diploma in any field
• Experience in Information Technology field will be considered a strong advantage
• Fluent in English both written and verbal
• Proficiency in Microsoft Office programs
• Great organisational skills
• Ability to effectively manage time, work tasks, and priorities information
• Ability to work independently and as part of a team