L2 System Administrator

As a L2 System Administrator, you will be responsible for troubleshooting and maintaining our server infrastructure. You will handle escalated support issues, perform system optimizations, and work closely with the Level 1 Support team to ensure smooth operations.

Duties & Responsibilities

• - Provide Level 2 support for Linux and Windows-based servers.
• - Deploy servers for clients, arrange hardware upgrades and downgrades.
• - Troubleshoot escalated issues related to virtualization, cPanel/WHM, DNS, and email hosting along with bare metal servers.
• - Monitor server infrastructure, responding to alerts and proactively resolving issues.
• - Perform system maintenance, updates, and patching for Linux and Windows environments.
• - Assist in server provisioning, migrations, and hardware upgrades.
• - Analyze system performance and recommend optimizations.
• - Work with the L1 Support team to mentor and improve troubleshooting efficiency.
• - Document processes, configurations, and troubleshooting guides.

Required Qualifications

• - 3+ years of experience in a similar role within a hosting or data center environment.
• - Strong expertise in Windows Server administration and/or Linux (Ubuntu, AlmaLinux etc).
• - Experience with virtualization platforms (KVM, VMware, etc.).
• - Familiarity with enterprise server hardware (Dell PowerEdge) and RAID configurations.
• - Experience with monitoring tools and log analysis.
• - Strong problem-solving skills and ability to work in a fast-paced environment.
• - Excellent communication skills and ability to collaborate with teams remotely.

Additional/Optional Skills

• - Certifications such as RHCSA, MCSE, or CCNA are a plus.
• - Experience with automation tools (Ansible, Bash/Python scripting).
• - Knowledge of IT security best practices.
• - Proficiency in cPanel/WHM, DNS management, and email hosting solutions considered a plus although not required.