Technical Support Engineer (L1)

As a Level 2 Systems Administrator, you will be responsible for troubleshooting and maintaining our server infrastructure. You will handle escalated support issues, perform system optimizations, and work closely with the Level 1 support team to ensure smooth operations.

Duties & Responsibilities

• - Providing technical support to customers via tickets and chat.
• - Diagnosing and resolving issues related to various OS environments.
• - Monitoring server performance and assisting with proactive maintenance.
• - Collaborating with internal teams to ensure high-quality service delivery.
• - Assisting with the deployment and configuration of new servers.

Required Qualifications

• - 2+ years of experience in a similar technical support or system administration role.
• - Knowledge of bare metal servers, virtualization, and networking.
• - Experience with Windows Server and/or Linux.
• - Excellent problem-solving skills and a customer-focused mindset.
• - Ability to work effectively in a fast-paced, dynamic environment.