What’s New in 3CX V18 Release

Released in October 2021, 3CX Version 18 offers heightened quality audio and unwavering reliability. All of the improvements of the version 18 update were designed to drastically enhance customer communication. Version 18 offers an improved, comprehensive solution for both internal and client communications through voice, live chat or video. In this article, we will take a closer look at the new features and improvements of 3CX V18.

What is 3CX

3CX is a communications system that seamlessly connects customers and co-workers. Designed for effective remote working, the software-based private branch exchange (PBX) is used by thousands of businesses and organisations worldwide. Based on the SIP (Session Initiation Protocol) standard, 3CX enables users to make calls via PSTN or VoIP services.

3CX users have access to a range of communication tools like instant messaging, video conferencing, voicemail and fax, and is easily accessible across all desktop and mobile devices.

3CX V18: What’s Changed

Desktop App

The version 18 update has eliminated the need for a browser extension through the creation of a Windows Desktop App. The desktop app uses the same Electron framework as both Teams and Whatsapp, offering a heightened user experience by allowing users to easily answer calls without having to switch between apps.

Improved Mobile Apps

V18 has also seen the mobile apps undergo extensive upgrades for seamless remote working. This includes better codec management as well as improved reconnection in case of a network change. In collaboration with Google and Apple, 3CX V18 has also enhanced the reliability of push notifications to ensure users never miss a call or message. The version 18 updates also provide additional support for hands-free and Bluetooth devices as well as the integration of Siri for iOS users.

Teams Integration

Probably the most anticipated update was the Teams SIP Proxy, which provides 3CX users a cost-effective and seamless experience when dialling Teams users and vice versa. 3CX users can now take advantage of low cost tariffs offered by SIP providers for both domestic and international calls to effectively cut costs.

Enhanced performance and security

Finally, V18 has gone through extensive changes to enhance performance by using G711 to reduce transcoding to ultimately lessen processor usage, resulting in better audio quality and faster recovery from network drops. The update has also improved security features, having achieved an A+ on Qualys labs and A on Immunilabs. Updated to Debian 10 and upgraded to the latest .NET core, version 18 has focused on strengthening security having enabled easy call encryption with a simple SRTP configuration.

Deploy 3CX on Cloud or Dedicated Server

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