This post was Updated on 15-Jan-2021
As per our commitment for providing an unparalleled Customer Service, we would like to inform our Valued Customers about the following improvements regarding our 24/7 Technical Support:
Official Communication Channels
Our Level-1 and Level-2 NOC Teams are operating on a 24/7 basis to assist Client inquiries and can be contacted directly, free of charge, as follows:
- Live Chat: https://ns.help/chat
- Tickets: https://ns.help/ticket
- Email: firstname.lastname@example.org
- Emergency Support Line: +357 2425 4322
Identity Verification Process
During the initial conversation with our Level-1 Support team on Live Chat, Phone and Skype, Clients are requested to provide their Support PIN along with their Client ID; both of them uniquely set per each Customer.
For enhanced security, we have improved the Support PIN mechanism in the myNetShop Portal so that the PIN is a 6-digit, randomly generated number, unique for the main account and each of your authorized sub-accounts. Please login to your myNetShop Account (https://my.netshop-isp.com.cy) to Generate a new Support PIN.
Our Response to COVID-19
As the spread of COVID-19 (Coronavirus) continues on a global scale and rapidly affects people and organizations, NetShop Internet Services considers the health and safety of its Employees, Customers and Partners a top priority.
To guarantee and firmly secure uninterrupted business continuity, NetShop ISP has taken the following actions:
All business and non-business global travelling has been suspended, effective immediately. Adding to our previous travel restrictions to Category 1 countries (Italy, China and the Republic of Korea), Employees and Management will not be able to fulfill business obligations that require travelling within the U.S. and Europe, until further notice.
Events and Conferences
Out of caution on the safety of our Employees, Customers and Partners, all organized Events, Conferences and Meetings have been restructured and will be held online via phone/Skype/Telegram/Whatsapp/Live Chat.
Work-from-home/ Remote work
All employees were encouraged to work-from-home to protect themselves and limit their exposure to the virus. Although all Staff members have been tested negative for COVID-19, we will continue to closely monitor their health in the following weeks.
The continuity of your business is as important as our own and we would like to assure you that we are working tirelessly to achieve this. NetShop ISP is known for its flexibility to adjust in every scenario and therefore we have introduced new solutions for our remote work.
While all employees remain safe at home, they are also connected with you on a 24/7 basis to assist and troubleshoot any possible issues you might face. Our on-site NOC teams in all our Datacenters are available as always to assist our customers with any requests.