NEW LOCATION

Olá Brazil Brazil NVMe-powered VPS Plans in Brazil Now Available.

Deploy Instantly
  • +357 2425 0808
  • Login
  • English

Home

Blog

24/7 Customer Service Improvements for G...

24/7 Customer Service Improvements for Global Hosting Support Coverage

24/7 Customer Service Improvements for Global Hosting Support Coverage

NetShop ISP

NetShop ISP · Blog Author

Jun 30, 2020 · Archive

This post was Updated on 15-Jan-2021

As per our commitment for providing an unparalleled Customer Service, we would like to inform our Valued Customers about the following improvements regarding our 24/7 Technical Support:

Official Communication Channels

Our Level-1 and Level-2 NOC Teams are operating on a 24/7 basis to assist Client inquiries and can be contacted directly, free of charge, as follows:

Identity Verification Process

During the initial conversation with our Level-1 Support team on Live Chat, Phone and Skype, Clients are requested to provide their Support PIN along with their Client ID; both of them uniquely set per each Customer.

For enhanced security, we have improved the Support PIN mechanism in the myNetShop Portal so that the PIN is a 6-digit, randomly generated number, unique for the main account and each of your authorized sub-accounts. Please login to your myNetShop Account (https://my.netshop-isp.com.cy) to Generate a new Support PIN.

Our Response to COVID-19

As the spread of COVID-19 (Coronavirus) continues on a global scale and rapidly affects people and organizations, NetShop Internet Services considers the health and safety of its Employees, Customers and Partners a top priority.

To guarantee and firmly secure uninterrupted business continuity, NetShop ISP has taken the following actions:

Travel Restrictions

All business and non-business global travelling has been suspended, effective immediately. Adding to our previous travel restrictions to Category 1 countries (Italy, China and the Republic of Korea), Employees and Management will not be able to fulfill business obligations that require travelling within the U.S. and Europe, until further notice.

Events and Conferences


Out of caution on the safety of our Employees, Customers and Partners, all organized Events, Conferences and Meetings have been restructured and will be held online via phone/Skype/Telegram/Whatsapp/Live Chat.

Work-from-home/ Remote work


All employees were encouraged to work-from-home to protect themselves and limit their exposure to the virus. Although all Staff members have been tested negative for COVID-19, we will continue to closely monitor their health in the following weeks.
The continuity of your business is as important as our own and we would like to assure you that we are working tirelessly to achieve this. NetShop ISP is known for its flexibility to adjust in every scenario and therefore we have introduced new solutions for our remote work.

While all employees remain safe at home, they are also connected with you on a 24/7 basis to assist and troubleshoot any possible issues you might face. Our on-site NOC teams in all our Datacenters are available as always to assist our customers with any requests.

Press Releases
79

Free VPS Trial

No Credit Card Required.

Recent Posts

Black Friday & Cyber Monday Offer – 30% Lifetime Discount on VPS Plans

Black Friday & Cyber Monday Offer – 30% Lifetime Discount on VPS Plans

02 December, 2024

How To Install Sendy on Ubuntu 22.04 Server

How To Install Sendy on Ubuntu 22.04 Server

27 November, 2024

How To Extract Certificates and Private Key from .PFX file

How To Extract Certificates and Private Key from .PFX file

19 November, 2024

NetShop ISP CEO Stefano Sordini to Moderate Key Panel on Forex AI Automation at Cyprus Fintech Summit 2024

NetShop ISP CEO Stefano Sordini to Moderate Key Panel on Forex AI Automation at Cyprus Fintech Summit 2024

15 November, 2024

Preparing for the Daylight Saving Time (DST) Change: Essential Updates for MetaTrader 4/5 Platforms

Preparing for the Daylight Saving Time (DST) Change: Essential Updates for MetaTrader 4/5 Platforms

25 October, 2024

#letushostyou

Award Winning Hosting Provider established in 2004.

120 Faneromenis Avenue, Imperial Tower, 2nd Floor, Larnaca 6031, Cyprus

Products

Bare Metal Servers

Customized Servers

Virtual / Cloud Servers

Forex VPS

Storage VPS

cPanel Web Hosting

Reseller Web Hosting

Colocation

Addons

Premium DNS

Email Hosting

Cloud Backup

DDoS Protection

Licenses

SSL Certificates

Domain Names

Premium SLAs

About Us

Data Center Locations

Looking Glass

Our Company

Contact Us

Careers in Cyprus

Become a Partner

Awards

Certifications

© 2024 S.S. NetShop Internet Services Ltd. All rights reserved.  Terms & Conditions  |  Privacy Policy
CY Reg. Number: HE 217340 | EU VAT Number: CY10217340J

Visa
Mastercard
PayPal
Bitcoin
Tether
Ethereum
Litecoin
Wise
Revolut
Wire Transfer